Terms & Conditions

Effective September 2026. These Terms govern every ticket, tour, charter, gift card, and booking sold by Terror Tours LLC, a Texas limited liability company doing business as Temecula Cable Car (“we,” “us,” “the Company”). By purchasing, booking, or participating in a tour — or by allowing anyone in your party to do so — you (“you,” “Guest,” and, where you book for others, “Group Leader”) agree to these Terms. If you do not agree, do not book.

1. Bookings, payment, and prices

All bookings are confirmed only upon our written (email or text) confirmation and full payment, or an authorized card hold where we say a request is pending our confirmation. Prices are per guest unless stated otherwise and exclude taxes, fees, gratuity, tasting or venue charges not expressly included, and any optional add-ons, which are shown before you pay. We may correct pricing errors, and we may decline or cancel any booking for any lawful reason, in which case amounts paid for that booking are refunded and that refund is your sole remedy. Split payments: the organizer is responsible for the whole party; seats reserved for friends who do not pay by the stated deadline are released without notice.

2. Cancellation and refund policy

Standard tickets are non-refundable and non-transferable for cash. We permit one free date change per booking with at least 7 days’ notice before departure; changes inside 7 days may be permitted at our discretion up to 48 hours before departure and are subject to a change fee and any fare difference. No changes or credits are available inside 48 hours. No-shows, late arrivals, missed pickups, and early departures are not refundable in whole or in part.

Trip Assurance, where offered and purchased, allows cancellation for a refund of the ticket price (excluding the Trip Assurance fee, taxes, and fees, which are non-refundable) up to 24 hours before departure, and free date changes subject to availability. Trip Assurance must be purchased at the time of booking.

Private charters are non-refundable once confirmed. Charter deposits and payments are not refundable for reductions in party size, weather, or venue changes. Gift cards and store credits are not redeemable for cash except where required by law.

3. Weather, operations, and substitutions

Tours operate rain or shine. We may, at our sole discretion and without liability, alter the itinerary, route, timing, wineries or venues visited, vehicle, and crew; combine or split groups; or run a tour on an alternate vehicle. If we cancel a departure for any reason (including weather we judge unsafe, mechanical issues, road closures, staffing, or insufficient bookings), we will offer a date change or a refund of amounts paid to us for that departure, and that is your sole remedy. We are not responsible for travel, lodging, or other costs you incur.

4. Age, alcohol, and conduct

Wine and spirits tours are restricted to guests 21 years of age or older; valid government photo identification is required and must be presented on request. Alcohol is served by our partner venues at their discretion and under their licenses; we do not sell alcohol. We and our partners may refuse service to, remove from the vehicle, or end the tour for any guest who is visibly intoxicated, disruptive, abusive, unsafe, in violation of law or venue rules, or who fails to follow crew instructions — without refund and at the guest’s own expense for return transportation. No outside alcohol, illegal substances, smoking or vaping on the vehicle, or standing while the vehicle is in motion. Seat belts and handholds must be used where provided.

5. Group Leader responsibility

The person who books is the Group Leader and represents that they have authority to accept these Terms on behalf of every member of their party and will communicate these Terms to them. The Group Leader is responsible and liable for the conduct of every member of the party, including compliance with these Terms and venue rules, and for any damage, loss, cleaning, or repair caused by any member of the party to our vehicles, equipment, or property or to any partner venue. A minimum cleaning fee of $250 applies to any bodily fluid incident, and repair or replacement costs are charged at actual cost. You authorize us to charge these amounts to the card on file.

6. Assumption of risk and release

You understand that our tours involve inherent risks, including but not limited to transportation in open-air and historic vehicles, boarding and alighting, uneven ground at wineries and venues, walking tours at night, weather, wildlife, consumption of alcohol, and the acts of third parties and other guests. You voluntarily assume all such risks, known and unknown. To the fullest extent permitted by California law, you, for yourself and your party, heirs, and assigns, release, waive, and discharge Terror Tours LLC, its owners, members, managers, employees, contractors, drivers, hosts, guides, partner venues, and agents (the “Released Parties”) from any and all claims, demands, and liability for injury, illness, death, or property loss arising out of or related to your booking or participation, including claims arising from the ordinary negligence of the Released Parties. This release does not extend to gross negligence, willful misconduct, or any liability that cannot be waived under California law.

You expressly waive the benefit of California Civil Code §1542, which states: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

7. Indemnification

You agree to defend, indemnify, and hold harmless the Released Parties from any claim, loss, damage, fine, cost, or expense (including reasonable attorneys’ fees) arising from your or your party’s acts, omissions, breach of these Terms, violation of law or venue rules, or the injury of any third party caused by a member of your party.

8. Photo, video, and likeness release

We photograph and film our tours. You grant Terror Tours LLC and its brands a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, edit, publish, and distribute any photograph, video, audio, name, likeness, voice, and comments of you and every member of your party captured on or in connection with the tour, in any media now known or later developed, for advertising, promotion, social media, and other commercial purposes, without compensation, notice, or further consent, and you waive any right to inspect or approve such use. The Group Leader represents that each member of the party has consented to this release. A guest who does not wish to be photographed must tell the crew before the tour begins; we will make reasonable efforts to accommodate the request but cannot guarantee exclusion from group images.

9. Pickups, timing, and personal property

Pickup and drop-off times and locations are estimates; you must be ready at the designated spot at the stated time. We will wait no more than 5 minutes at a scheduled pickup before departing, and no refund is due if a guest is not present. Tour durations are approximate. We are not responsible for lost, stolen, or damaged personal property, including items left on vehicles or at venues.

10. Communications and consent

By providing your email address and mobile number you consent to receive booking-related emails and SMS/text messages (confirmations, pickup details, reminders, and replies), including automated messages, at that number. Message and data rates may apply; reply STOP to end texts. Our privacy practices are described in our Privacy Policy. We may record calls and messages for quality and dispute resolution.

11. Limitation of liability

To the fullest extent permitted by law, the Released Parties will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, enjoyment, or opportunity, however caused. Our total liability for any claim arising out of or relating to a booking is limited to the amount you paid us for that booking. Some jurisdictions do not allow certain limitations; in that case, our liability is limited to the maximum extent permitted.

12. Disputes, arbitration, and class action waiver

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute, claim, or controversy arising out of or relating to these Terms, a booking, or a tour shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Riverside County, California, except that either party may bring an individual claim in small claims court. You and we each waive the right to a jury trial and to participate in a class, collective, or representative action. The arbitrator may award the same individual relief a court could. If the class waiver is found unenforceable as to a claim, that claim shall proceed in the state or federal courts located in Riverside County, California, and you consent to their jurisdiction. Any claim must be brought within one year of the date it arises or it is permanently barred.

13. General

These Terms, together with your booking confirmation, are the entire agreement between you and us and supersede all prior communications. Our failure to enforce a provision is not a waiver. If any provision is held invalid, the remainder continues in full force and the invalid provision is reformed to the minimum extent necessary. We may update these Terms at any time; the version in effect when you book governs that booking. You may not assign a booking without our consent. Chargebacks initiated for services provided or lawfully retained under this policy are considered a breach of these Terms and may be pursued with costs.

Questions: Terror Tours LLC d/b/a Temecula Cable Car — (844) 946-3482 · info@temeculacablecar.com.